SMS Terms of Service

Last updated: August 11, 2026

Program description

Our Company runs a customer-care text messaging program. We text people who have asked us for water treatment service or information and who agreed to receive texts. Messages cover the service you asked about: clarifying what service you need, scheduling and confirming appointments, appointment reminders, water analysis results, estimates and invoices for your job, service updates, and follow-up about your inquiry. We do not send marketing or promotional texts.

Customers opt in by submitting our text message sign-up form, by agreeing to texts when they request service, or by texting us first. Providing a phone number alone is not consent, and consent is never a condition of purchase.

Message frequency

Message frequency varies based on your appointments and active projects. Most customers receive fewer than 10 messages per month.

Cost

Message and data rates may apply. Check with your mobile carrier for details. Our Company does not charge for SMS messages.

Opting out (STOP)

You can cancel SMS messages at any time by replying STOP to any message we send. After replying STOP, you will receive one confirmation message and no further messages. To resume, reply START or sign up again using the opt-in form.

Help

Reply HELP to any message for help, or contact us directly:

Carrier disclaimer

Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, MetroPCS, and other major U.S. carriers.

Privacy

Your information is handled per our Privacy Policy. We do not share or sell mobile information or SMS opt-in data with third parties for marketing.